• A competent professional with nearly 16 years of experience in:
~ System Administration ...
~ Installation & Configuration...
~ Technical Support....
~ SLA Management...
~ Liaison & Coordination....
~ Migration...
~ Training..
~ Disaster Management...
~ Team Management

   • Expertise in setting up of backup solutions for network resources so as to remain online in case of system failure
• Pivotal in installation, configuration, maintenance & troubleshooting of windows application (like MS Outlook, MS Office, etc.), workstations and network user management in multi-site environments
• Gained significant exposure of working on various Antivirus Solutions like Norton, McAfee, AVG, Trend Micro, etc.
• Demonstrated abilities in ensuring a high-quality customer experience while adhering to SLAs & work processes
• Hands-on experience in configuration & troubleshooting of all types of servers, workstations, other software / hardware devices and e-mailing client related problems and internet information services
• Proficient in liaising with vendors for installation & maintenance of systems to suit client’s/owner’s requirements
• An ambitious & hardworking individual with excellent relationship management skills and ability to manage time effectively
   A technically bent mind with an "every problem can be solved" attitude.

AREAS OF EXPERTISE

• Handling activities related to preparation of network diagrams & documents for client/owners inspection & future reference

• Managing complete installation, monitoring maintenance, support & optimisation for all network hardware, software and communication links

• Monitoring servers on a proactive basis to avoid service interruption, backup failures and improve server performance

• Extending high-end technical support on various servers and ensuring customer satisfaction levels through prompt redressal of the problems

• Creating, changing & deleting user accounts in Active Directory (Windows) and LDAP (Linux) as per request

• Looking after installation of Windows XP, 7, 8, 2003, 2008 & 2012 Servers, RHEL, Cent OS Linux Oss, etc.


   
   

TECHNICAL SKILLS

Operating Systems: Windows 98, Windows XP, Windows 7, Windows 8, Windows 2003, Windows 2008, Windows 2012 Server. Linux Red hat / Cent OS /Fedora Linux, Android.

   Hardware: Dell servers, System-Assembling, Configuration, Maintenance, Main-Board Servicing, Printer Installation and Configuration (Local & Networked) etc...

   Networking: PRTG Network Monitor, TCP/IP, FTP, SSH, Cabling, crimping, Router/Switch configuration, etc…

   Other IT Skill's: IIS 7,Active Directory (Windows), LDAP (Linux), Group Policies,DNS, DHCP , CISCO VPN, VMware, Remote Desktop connection,Oracle 10g(SQL knowledge), Anti-Virus (Norton, McAfee, AVG, Trend Micro), Acronis True Image, Scripting (Linux & Windows),Disaster Recovery, MS Office ,Email Client (MS Outlook, Mozilla Thunderbird), Ticketing tools, Photoshop, Video Editors, Sound Editors, etc…


   Technical Training: CompTIA A+, CompTIA N+, MCSE, Knowledge of ITIL foundation, CISE (Certified in Information Security )

   If I fit your requirement for a suitable job position please do drop me a mail on my email ID: filbert@gonsalvesonline.com

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